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Accounts & Billing Faq

Questions

01) What is the minimum fee due for a new virtual domain or sub-domain account?
02) What is the minimum time commitment for new accounts?
03) What credit cards does High Traffic accept for payment?
04) Does High Traffic accept personal or commercial checks, money orders, and certified checks for payment?
05) How long does it take to set-up my account if I pay by credit card?
06) Does High Traffic provide Secure Socket Layer (SSL) to ensure my information is kept confidential and inaccessible by any third parties?
07) I want to place an order, but not via the Internet. Do you provide other ways to submit my order besides your on-line form?
08) What do I do if I wish to cancel my hosting service with High Traffic?

 
     
 




 

Answers

01) What is the minimum fee due for a new virtual domain or sub-domain account?
The same initial amount is due for both virtual domain and sub-domain accounts. There is a one-time setup fee of $25.00 plus your first month of hosting depending on your hosting option. This fee will cover your setup and first month of hosting service and includes all of the features we offer--there are absolutely no additional fees! Keep in mind that virtual domain accounts will also be billed $70 by the InterNIC for their virtual domain name but sub-domain names are free of charge.
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02) What is the minimum time commitment for new accounts?
M minimum commitment for our hosting services is one year. Setup fees are non-refundable and are not part of our 30-day money back guarantee.
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03) What credit cards does High Traffic accept for payment?
High Traffic accepts Visa and MasterCard as payment for services.
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04) Does High Traffic accept personal or commercial checks, money orders, and certified checks for payment?
No, we are unable to accept payment via personal or commercial check. It is our expereince that many orgnaizations and individuals now prefer to pay with a credit card as it is the easiest method of payment. Many banks now offer to customers the ability to have debit cards, which act just like credit cards but the funds are immediately drawn out of your checking account. High Traffic does accept debit cards and well as credit cards, but we do not accept checks for payment of services.
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05) How long does it take to set-up my account if I pay by credit card?
Orders submitted before 9:00p.m. which include payment information (credit card orders) will be processed the same day in just a few hours at most! High Traffic guarantees your account will be setup within 6 hours. Once your account is set up an activation notice will be sent to you via e-mail including a login, password, and FTP hostname. You can begin uploading files to your new web site immediately thereafter. Domain account users will be given a temporary URL (Sub-directory URL) to access their site via the web prior to the completion of either domain propagation or transfer.
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06) Does High Traffic provide Secure Socket Layer (SSL) to ensure my information is kept confidential and inaccessible by any third parties?
High Traffic accepts orders online via our Secure Sockets Layer (SSL). This protocol is 128-bit PNP encryption that ensures your information will not be seen by third parties and is just as secure as your local ATM machine. Our SSL Certificate is provided by Thawte Consulting which is a reputable security firm whose digital certificates are recognized by Netsape Navigatior and Microsoft Internet Explorer.
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07) I want to place an order, but not via the Internet. Do you provide other ways to submit my order besides your on-line form?
For best results and quickest response time, we only accept orders via our secure order page. Your data you send will be strongly encrypted and will reach us directly with your payment details sent directly for merchant processing and AVS (Address Verification System) checking to ensure validity and protect you from fraud.
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08) What do I do if I wish to cancel my hosting service with High Traffic?
If you wish to cancel your hosting and other services with High Traffic, just contact us through our contact page and indicate that you do not wish to continue with us. If you have any complaints about our service, please let us know too along with your termination request. If possible, please state the reason you are leaving us, we will not try to convince you to stay, rather this information is valuable to us in improving the quality of our services.
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