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Presales Faq

Questions

01) What is Virtual Domain Website Hosting?
02) Will I be able to access my domain name with or without the www?
03) Do you offer dial-up internet access?
04) Do you offer webpage design services?
05) How do I upgrade/downgrade from one plan to another?
06) Can I check domain name availability?
07) Does High Traffic handle domain registration?
08) Can I transfer an existing domain to High Traffic?
09) How long does it take before my domain name is active?
10) What is the InterNIC fee for domain registration?
11) Can I have multiple domains point to the same website?
12)How long does it take before my domain name is active?
13) Can High Traffic host non-U.S. domain names?
14) How do I transfer files to my web site ?
15) Will I have unlimited access to update my pages ?
16) Can I use my account for commercial purposes ?
17) Can I resell space within my own account ?
18) Do you accept international orders ?
19) What contract and payment terms are available?
20) What is the initial amount due if I place an order for a Virtual domain account?
21) Do you offer technical support to customers ?
22) How long does it take to set up a new account ?
23) How do I place an order ?

 
     
 
 

 

 

Answers

01) What is Virtual Domain Website Hosting?
We specialize in virtual domain website hosting which means that you can find a home for
your web site with High Traffic and establish a presence on the internet. We can help register
your own domain name which will become your unique address on the World Wide Web.
Having your own domain name does not suggest that you are renting web space, and since
email can be addressed to your virtual domain (www.yourname.com) you will not have to announce a new website URL and e-mail address if you change internet providers.
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02) Will I be able to access my domain name with or without the www?
Yes, you will be able to access the domain name with or without "www". For example, you
could access the domain name "mydomain.com" by going to "www.mydomain.com" as well
as "mydomain.com".
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03) Do you offer dial-up internet access?
No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. Providing a specialized service means that we do not have hundreds
of modems to maintain enabling us to devote more time to our customers and to the addition
of enhancements to the entire site.
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04) Do you offer web page design services?
Yes, High Traffic offers web page design services on special requests. Please contact us
through our contact page if you require more information about our design services.
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05) How do i upgrade / downgrade from 1 plan to the other?
Very simply contact us from the contact page and specify your current username, domain
name or order no. with your upgrade or downgrade request. We will process your request
at no charge. You will just pay the difference in monthly charges. Payments that have been
already made will not be refunded if you request a downgrade. Refunds are only available
through the 30-day money back guarantee. If you want to become a reseller while you are
not, you will need to pay the new setup fees and the monthly charges as they take effect
from the next month of service. The same works for the other way round if you switch to a
non-reseller account from a reseller account.
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06) Can I check domain name availability?
You can check whether or not a domain name is available by clicking here. Type in the
domain name you want and the InterNIC information will be displayed if the domain name is
taken. You can only search for top level domains (.com, .net, .org) from this webpage.
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07) Does High Traffic handle domain registration?
If you register for your own domain name and purchase our hosting services, High Traffic will handle the domain name registration with the InterNIC. You will be listed as the Administrative
and Billing contact. High Traffic will be listed as the Technical contact.
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08) Can I transfer an existing domain to High Traffic?
You can transfer an existing domain to High Traffic at any time. High Traffic will even make
the transfer transparent. That is, if your domain is currently being hosted with another hosting service and you want to transfer the domain to our hosting services, we will set it up so that
the domain transfers to our servers and no one will be able to tell. Your website will never be inaccessible while the domain is being transferred to our server.
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09) How long does it take before my domain name is active?
If you are registering a new domain, your domain could be active anywhere from 24 hours to
5 business days - it all depends on the InterNIC and not High Traffic. We will have your
account setup within 24 hours of your order.
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10) What is the InterNIC fee for domain registration?
The InterNIC, responsible for all top level domains, charges RM 50 per domain name for the first
2 years and $35 per year thereafter. The InterNIC will bill you via e-mail for your new domain
name, High Traffic does not play any roll in payment of your domain name.
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11) Can I have multiple domains point to the same website?
Certainly, in fact, High Traffic uses this very feature to optimize the exposure of its business
on the Internet.
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12) How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred,
if applicable), it takes about 24 to 72-hours before it is active. All internet providers must
update their records (DNS tables) to reflect new site locations. This is called propagation.
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13) Can High Traffic host non-U.S. domain names?
Yes, High Traffic can host your non-U.S. domain name. You will need to have the
organization who handles registration of the domain you are interested in point to our
Domain Name Servers, which are listed below.

Primary Domain Primary IP
NS1.HIGHTRAFFIC.COM 207.71.8.109

Secondary Domain Secondary IP
NS2.HIGHTRAFFIC.COM 209.163.238.100

We do not handle billing or collection for non-U.S. domains as we expect those who
issue the non-U.S. domain to contact you for billing.
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15) How do I transfer files to my web site ?
Files must be transferred to the web server via File Transport Protocol (FTP) . If you have a
PPP internet account and need FTP software, you can download a program for either the
PC or Mac. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in
FTP interface.
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16) Will I have unlimited access to update my pages ?
You have unlimited access via File Transfer Protocol (FTP) and Telnet 24-hours a day. As
such, you can create and maintain your web pages on your own computer and upload files
to your web site at your leisure.
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17) Can I use my account for commercial purposes ?
Yes, you can use your account for commercial purposes. The World Wide Web has become
a most efficient and cost-effective means of making information available to the users of the internet community.
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18) Can I resell space within my own account ?
Yes. You can resell space within your account. However, you will be responsible for its
content and data transfer. It will not be possible to acquire multiple account passwords for
FTP access.
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19) Do you accept international orders ?
Yes. We are pleased to have customers around the world and we're as close as your
computer. If desired, we can host non-US domain names.
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20) What contract and payment terms are available?
We bill at monthly increments and require no minimum contract. We accept MasterCard,
Visa, and JCB cards only. We do not accept any checks for payment. However we do
accept bank wire transfers but you will be responsible for the fee.
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21) What is the initial amount due if I place an order for a Virtual domain account?
The initial amount due for a new virtual domain for example the Sidewalk Server option is
at $10.00 per month with no setup fees at all.
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22) Do you offer technical support to customers ?
Yes. We encourage our customers in need of assistance to send e-mail to us with questions
or concerns about their web site. However, we provide technical support only, we cannot
provide help with HTML syntax or CGI programming problems.
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23) How long does it take to set up a new account ?
Orders submitted before 9:00p.m. which include payment information (credit card orders) will
be processed the same day in just a few hours at most! High Traffic guarantees your account
will be setup within 24 hours. Once your account is set up an activation notice will be sent to
you via e-mail including a login, password, and FTP hostname. You can begin uploading files
to your new web site immediately thereafter. Domain account users will be given a temporary
URL (IP address) to access their site via the web prior to the completion of either domain propagation or transfer.
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24) How do I place an order ?
Order the service of your desire by clicking on the "Order" button which takes you to a step-
by-step order process which is so simple and fun but most importantly - secure.
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