Answers
01)
What is Virtual Domain Website Hosting?
We specialize in virtual domain website hosting which
means that you can find a home for
your
web site with High Traffic and establish a presence
on the internet. We can help register
your own domain name which will become your unique address
on the World Wide Web.
Having your own domain name does not suggest that you
are renting web space, and since
email can be addressed to your virtual domain (www.yourname.com)
you will not have to announce a new website URL and
e-mail address if you change internet providers.
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02) Will
I be able to access my domain name with or without the
www?
Yes, you will be able to access the domain name with
or without "www". For example, you
could access the domain name "mydomain.com"
by going to "www.mydomain.com" as well
as "mydomain.com".
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03) Do you offer dial-up internet
access?
No, you will need local Internet access in order to
maintain your web site and retrieve email addressed
to your site. Providing a specialized service means
that we do not have hundreds
of modems to maintain enabling us to devote more time
to our customers and to the addition
of enhancements to the entire site.
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04) Do you offer web page design
services?
Yes, High Traffic offers web page design services on
special requests. Please contact us
through our contact page if you require more information
about our design services.
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05) How do i upgrade / downgrade
from 1 plan to the other?
Very simply contact us from the contact page and specify
your current username, domain
name or order no. with your upgrade or downgrade request.
We will process your request
at no charge. You will just pay the difference in monthly
charges. Payments that have been
already made will not be refunded if you request a downgrade.
Refunds are only available
through the 30-day money back guarantee. If you want
to become a reseller while you are
not, you will need to pay the new setup fees and the
monthly charges as they take effect
from the next month of service. The same works for the
other way round if you switch to a
non-reseller account from a reseller account.
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06) Can I check domain name
availability?
You can check whether or not a domain name is available
by clicking here. Type in the
domain name you want and the InterNIC information will
be displayed if the domain name is
taken. You can only search for top level domains (.com,
.net, .org) from this webpage.
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07) Does High Traffic handle
domain registration?
If you register for your own domain name and purchase
our hosting services, High Traffic will handle the domain
name registration with the InterNIC. You will be listed
as the Administrative
and Billing contact. High Traffic will be listed as
the Technical contact.
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08) Can I transfer an existing
domain to High Traffic?
You can transfer an existing domain to High Traffic
at any time. High Traffic will even make
the transfer transparent. That is, if your domain is
currently being hosted with another hosting service
and you want to transfer the domain to our hosting services,
we will set it up so that
the domain transfers to our servers and no one will
be able to tell. Your website will never be inaccessible
while the domain is being transferred to our server.
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09) How long does it take before
my domain name is active?
If you are registering a new domain, your domain could
be active anywhere from 24 hours to
5 business days - it all depends on the InterNIC and
not High Traffic. We will have your
account setup within 24 hours of your order.
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10) What is the InterNIC fee
for domain registration?
The InterNIC, responsible for all top level domains,
charges RM 50 per domain name for the first
2 years and $35 per year thereafter. The InterNIC will
bill you via e-mail for your new domain
name, High Traffic does not play any roll in payment
of your domain name.
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11) Can I have multiple domains
point to the same website?
Certainly, in fact, High Traffic uses this very feature
to optimize the exposure of its business
on the Internet.
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12) How long does it take before
my domain name is active?
Once the InterNIC announces that your domain name has
been registered (or transferred,
if applicable), it takes about 24 to 72-hours before
it is active. All internet providers must
update their records (DNS tables) to reflect new site
locations. This is called propagation.
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13) Can High Traffic host non-U.S.
domain names?
Yes, High Traffic can host your non-U.S. domain name.
You will need to have the
organization who handles registration of the domain
you are interested in point to our
Domain Name Servers, which are listed below.
Primary
Domain Primary IP
NS1.HIGHTRAFFIC.COM 207.71.8.109
Secondary Domain Secondary IP
NS2.HIGHTRAFFIC.COM 209.163.238.100
We
do not handle billing or collection for non-U.S. domains
as we expect those who
issue the non-U.S. domain to contact you for billing.
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15) How do I transfer files
to my web site ?
Files must be transferred to the web server via File
Transport Protocol (FTP) . If you have a
PPP internet account and need FTP software, you can
download a program for either the
PC or Mac. Internet providers such as AOL, Compuserve,
and Prodigy may have a built-in
FTP interface.
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16) Will I have unlimited access
to update my pages ?
You have unlimited access via File Transfer Protocol
(FTP) and Telnet 24-hours a day. As
such, you can create and maintain your web pages on
your own computer and upload files
to your web site at your leisure.
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17) Can I use my account for
commercial purposes ?
Yes, you can use your account for commercial purposes.
The World Wide Web has become
a most efficient and cost-effective means of making
information available to the users of the internet community.
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18) Can I resell space within
my own account ?
Yes. You can resell space within your account. However,
you will be responsible for its
content and data transfer. It will not be possible to
acquire multiple account passwords for
FTP access.
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19) Do you accept international
orders ?
Yes. We are pleased to have customers around the world
and we're as close as your
computer. If desired, we can host non-US domain names.
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20) What contract and payment
terms are available?
We bill at monthly increments and require no minimum
contract. We accept MasterCard,
Visa, and JCB cards only. We do not accept any checks
for payment. However we do
accept bank wire transfers but you will be responsible
for the fee.
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21) What is the initial amount
due if I place an order for a Virtual domain account?
The initial amount due for a new virtual domain for
example the Sidewalk Server option is
at $10.00 per month with no setup fees at all.
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22) Do you offer technical
support to customers ?
Yes. We encourage our customers in need of assistance
to send e-mail to us with questions
or concerns about their web site. However, we provide
technical support only, we cannot
provide help with HTML syntax or CGI programming problems.
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23) How long does it take to
set up a new account ?
Orders submitted before 9:00p.m. which include payment
information (credit card orders) will
be processed the same day in just a few hours at most!
High Traffic guarantees your account
will be setup within 24 hours. Once your account is
set up an activation notice will be sent to
you via e-mail including a login, password, and FTP
hostname. You can begin uploading files
to your new web site immediately thereafter. Domain
account users will be given a temporary
URL (IP address) to access their site via the web prior
to the completion of either domain propagation or transfer.
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24) How do I place an order
?
Order the service of your desire by clicking on the
"Order" button which takes you to a step-
by-step order process which is so simple and fun but
most importantly - secure.
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